899bat Privacy Policy

899bat ("we", "us", "our") operates the online betting and casino platform available at https://899bat.pro. We are the data controller responsible for the personal information you provide when registering, verifying, depositing, withdrawing, or otherwise using any of our Services. This Privacy Policy applies to all users of the 899bat platform, including visitors who browse without registering and registered players who hold an active account.

We take our data protection responsibilities seriously. All personal data collected by 899bat is processed for specific, legitimate purposes — primarily to provide our betting and gaming services, to process payments via bKash, Nagad, Rocket, and other Bangladeshi payment channels, to comply with our Know Your Customer (KYC) and anti-money laundering obligations, and to maintain the security and integrity of our platform. We do not sell your personal data to third parties, and we do not share it with unaffiliated parties for their independent marketing purposes.

This policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 899bat. Collectively, these documents govern the entirety of your relationship with the platform.

2.1 Registration and Identity Data

When you create a 899bat account, we collect the personal information required to establish your identity and set up your player profile. This includes:

• Full legal name — as it appears on your National Identity Card (NID) or passport
• Date of birth — to verify that you meet the 21+ minimum age requirement
• Residential address — including city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar) and postal code
• Mobile phone number — an active Bangladeshi number registered in your own name
• Email address — a valid, active address you monitor regularly
• Chosen username and encrypted password — passwords are stored using one-way cryptographic hashing and are never readable by 899bat staff

2.2 Verification (KYC) Documents

To comply with our anti-money laundering obligations and to protect all players on the platform, 899bat may request the following documents before processing a withdrawal or at any point our compliance team deems necessary:

• A clear colour copy of your National Identity Card (NID), passport, or driving licence
• Proof of current residential address — a utility bill or bank statement dated within the last 90 days
• Proof of payment method ownership — a screenshot of the bKash, Nagad, or Rocket account showing your name and mobile number
• A selfie holding your identity document, requested in cases of elevated risk or where document authenticity cannot be confirmed from the document alone

All KYC documents are stored in an encrypted document management system with access restricted to authorised compliance personnel only. Documents are retained for a minimum of five years following account closure in accordance with applicable anti-money laundering retention requirements.

2.3 Financial Transaction Data

Every deposit and withdrawal made through the 899bat platform generates a transaction record. We collect and retain the following financial data in connection with your account activity:

• Payment method type (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer)
• The mobile number or account reference associated with your payment method
• Transaction amounts in Bangladeshi Taka (৳)
• Transaction timestamps (Bangladesh Standard Time, UTC+6)
• Transaction status (pending, completed, reversed, or flagged)
• The originating bank or mobile money operator where applicable

We do not store full card numbers, CVV codes, or PIN information. Card transactions are processed through tokenised payment gateways that meet applicable security standards, and sensitive payment credentials are never transmitted to or stored on 899bat's own servers.

2.4 Gameplay and Betting Activity

899bat records comprehensive data about your gaming activity on the platform. This data is used for account management, dispute resolution, fraud prevention, responsible gaming monitoring, and the improvement of our Services. Gameplay data collected includes:

• All bets placed — sport, event, market, selection, stake, and odds
• Casino game sessions — game title, studio provider, session start and end times, stakes, and outcomes
• Bonus activations and wagering progress against applicable requirements
• Win and loss history across all product verticals
• Responsible gaming tool activations (deposit limits, session timers, self-exclusion requests)

2.5 Technical and Device Data

When you access the 899bat platform, we automatically collect certain technical data about your device and connection. This information helps us deliver a reliable, secure service and detect fraudulent or suspicious behaviour:

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser version
• Session duration and page interaction data (pages visited, buttons clicked, scroll depth)
• Referral source (how you arrived at the 899bat platform)
• Cookies and similar tracking technologies (see Section 7 — Cookies)

2.6 Communications Data

If you contact our support team via live chat, email, or any other channel provided by 899bat, we retain a record of that communication including its content, the date and time it was sent, and the resolution outcome. This helps us maintain quality standards, resolve disputes fairly, and improve our customer service. We may also collect responses to voluntary surveys or feedback forms you choose to complete.

899bat processes your personal data only for the following specific, legitimate purposes. We do not use your data for any purpose that is incompatible with those listed below without first obtaining your explicit consent:

4.1 Service Providers

899bat engages trusted third-party service providers to support the delivery of our platform. These providers process your data only on our behalf, under binding confidentiality and data processing agreements, and strictly for the purposes we specify. Categories of service provider include:

• Payment processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and card network partners (Visa, Mastercard)
• Game content studios — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed providers whose games appear on the 899bat platform
• KYC and identity verification providers — third-party document verification services used to validate NID, passport, and address documents
• Cloud hosting and infrastructure providers — servers and databases used to host the 899bat platform and store account data securely
• Customer support tooling — live chat and ticketing platforms used to manage support communications
• Fraud detection and cybersecurity services — tools used to identify and block malicious access attempts, bot activity, and account takeover

4.2 Legal and Regulatory Disclosures

899bat may disclose your personal data to relevant authorities, law enforcement agencies, or regulatory bodies where we are legally required to do so or where disclosure is necessary to protect the safety, rights, or property of 899bat, its players, or the general public. This includes disclosures made in connection with investigations into money laundering, fraud, match-fixing, or other criminal activity. We will not notify you of such disclosures where doing so would compromise an active investigation or is otherwise prohibited by applicable law.

4.3 No Sale of Personal Data

899bat does not sell, rent, trade, or otherwise transfer your personal data to unaffiliated third parties for their own marketing, advertising, or commercial purposes. Any sharing of data with partners is limited strictly to what is necessary for the delivery of Services to you and is governed by formal data processing agreements that bind those partners to the same data protection standards we apply internally.

899bat retains your personal data for as long as your account remains active and for a defined period following account closure, in accordance with our legal and regulatory obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the lifetime of your active account, plus a minimum of 5 years following permanent account closure
• KYC documents: Retained for a minimum of 5 years following account closure in compliance with anti-money laundering requirements
• Financial transaction records: Retained for a minimum of 7 years following the date of each transaction
• Gameplay and betting history: Retained for 3 years following account closure, or longer where required for dispute resolution
• Customer support records: Retained for 2 years following the resolution of the relevant support case
• Technical and device data (logs): Retained for 12 months on a rolling basis, then automatically purged
• Marketing consent records: Retained for 3 years from the date of last opt-in or opt-out activity

Once a retention period expires, personal data is either securely deleted or irreversibly anonymised so that it can no longer be linked to any individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

As a player on the 899bat platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days of receiving a valid request:

• Right of Access: You may request a copy of the personal data 899bat holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure: You may request deletion of your personal data where it is no longer needed for the purpose for which it was collected. Note that we may be required to retain certain data to comply with legal obligations even after a deletion request is received.
• Right to Restriction: In certain circumstances you may ask us to restrict the processing of your data — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where processing is based on your consent or on a contractual obligation, you may request a machine-readable copy of your data for transfer to another service provider.
• Right to Object: You have the right to object to processing of your personal data for direct marketing purposes. Withdrawal of marketing consent can also be completed directly by contacting support.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

The 899bat platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure user experience. A cookie is a small text file placed on your device when you visit a website. 899bat uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function correctly — including maintaining your login session, remembering your language preference, and processing secure payments. These cannot be disabled.
• Performance Cookies: Collect anonymised data about how players use the platform (pages visited, error messages encountered, load times) to help us identify and fix performance issues. No personally identifiable information is collected by these cookies.
• Functional Cookies: Remember your preferences (such as odds format or last-viewed sport) to provide a more personalised experience on return visits.
• Analytics Cookies: Used by 899bat's internal analytics systems to understand aggregate usage patterns and improve the platform. Data is processed in anonymised or pseudonymised form.

You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may impair platform functionality — in particular, disabling strictly necessary cookies will prevent you from maintaining a logged-in session. 899bat does not use third-party advertising cookies or cross-site tracking technologies for the purpose of serving targeted advertisements on external websites.

899bat applies a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key measures include:

• SSL/TLS Encryption: All data transmitted between your browser or device and the 899bat servers is encrypted in transit using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive personal data — including KYC documents and payment account references — is stored in encrypted form using AES-256 encryption at rest.
• Password Hashing: User passwords are stored as one-way cryptographic hashes using a modern secure hashing algorithm. Plain-text passwords are never stored or accessible by 899bat staff.
• Access Controls: Internal access to personal data is restricted on a need-to-know basis. Staff with access to sensitive data are subject to background checks and confidentiality obligations.
• Fraud Monitoring: Automated and manual monitoring systems detect and flag unusual account activity, including suspicious login patterns, unusual transaction volumes, and indicators of account takeover.
• Penetration Testing: 899bat's platform infrastructure undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.

While 899bat takes all reasonable precautions to protect your data, no method of data transmission or storage over the internet can be guaranteed to be 100% secure. In the event of a data security incident that poses a risk to your rights, we will notify affected players as promptly as practicable and take all necessary steps to contain and remediate the incident.

If you are a parent or guardian and believe that a person under the age of 21 in your care has registered on the 899bat platform or provided personal data to us, please contact our support team immediately at [email protected]. We will investigate the report and take appropriate action without delay. 899bat takes its responsibility to protect minors extremely seriously and enforces its age verification processes rigorously at the point of registration and throughout a player's account lifecycle.

899bat reserves the right to update or amend this Privacy Policy at any time. When a material change is made to how we collect, use, or protect your personal data, we will notify registered players via email or a prominent notice on the platform at least 7 days before the change takes effect. Minor updates — such as corrections to wording or contact information — may be made without advance notice.

The effective date at the top of this document reflects when the current version came into force. We encourage you to review this Privacy Policy periodically to remain informed about our data practices. Your continued use of the 899bat platform after the effective date of any update constitutes acceptance of the revised policy. The most current version of this Privacy Policy is always available at https://899bat.pro/privacy-policy.

For any questions, concerns, or requests relating to this Privacy Policy or our data practices generally, please contact our Data Protection team at: [email protected]. We aim to respond to all privacy-related inquiries within 5 business days (Bangladesh Standard Time).